We are writing to commend crew members of Baxter Construction who worked at our home recently. A leak emanating from an overhead humidifier in the attic caused considerable damage to our living and dining rooms. After consulting with our Pemco Insurance agent, we selected Baxter as the firm to repair the damages.
We found the wallboard applicators, painters, carpet layers, etc. to be high-quality craftsmen. Each was polite and hard-working, presenting well-honed sense of social interaction with us throughout the process. They were friendly, thorough and trustworthy. Since we were away from Yakima several times during the repairs, these qualities were reassuring, and we give all the craftsmen who worked at our home highest marks for their professionalism.
We want to single out two employees who represent Baxter’s commitment to excellence – Heath Sandall and Wes Brulotte – and here’s why. Heath takes your clients up to 20,000 feet and reviews the scope of the project on a global basis. He informs clients of the realities that will most likely affect their serenity; things like how long it will take to dry-out the damaged wall; what the flow of the project will entail and the timeline to expect; how long it might take for a replacement carpet to arrive, etc. Good stuff to know in advance. Thanks Heath!
Wes was the perfect foreman for our dilemma. He was incredibly organized, attentive to even the most intricate details and made the whole mess in our damaged home endurable. He has great people skills with clients – and with his fellow employees, as well. His facility to communicate the linear steps that Heath told us would unfold is a fine quality, and we appreciate the many, many times he checked-in with us to provide updates and information. Thanks Wes!
Please feel free to share these comments with other prospective clients, and if it helps we would be happy to open our home to show how expertly our home was restored.
I Just want to send you a note to tell you how pleased I am with my bathroom remodel job. From the first person I contacted by phone, to the last guys that finished up the project, everyone was very professional and helpful. I was so pleased that everyone was so conscientious and at the end of the work day, everything was cleaned up as good as possible during construction. I really appreciated Craig Schultz who came out every day and let me know what to expect and who would be there to do the work. Special thanks to Kaleb, Regan, your plumbers and electricians and Julio.
I will definitely recommend your company to others and will call you again if I need other projects completed in the future. Thank you so much.
June and I would like to let you know how much you, and your company have done for all of us after our house fire. Back in 1980, we had a fire in a house, and found ourselves in a battle with the insurance company. It was the worst experience a person could ever have.
Once again on July 24th, 2015, while out of town, we received a call that our house had caught fire. We returned home to find the second story had burned, and the main floors had smoke and water damage. After contacting the insurance company and informing them that we preferred your company to rebuild our house, we were contacted by Heath Sandall who was there on every step of the job. This house was built in 1898 to 1900 so there were many things June and I would not have, when we found out we were underinsured for rebuilding a historic house. But, Heath’s knowledge of the home building industry, and experience in working with insurance companies was what got our house rebuilt to the condition it is in today. June and I are so happy with the way the house is today, and the quality of the workmanship of your employees is what made it happen. June and I would go through the house every day and come up with ideas and then change our minds on colors and finishes, but your employees would do whatever we decided. They were always pleasant and did what was needed to make June and myself very happy.
Over the next ten-moth period it took to rebuild we had a couple of problems, and a few things I wasn’t happy with. But just a call to Heath or Tracy was all that was needed to fix it. There was work that Ryan and Josh did on the finish work that turned out better than we could have ever hoped for. All of your employees had a great attitude, and greeted June & I each day. From Ryan asking how I was feeling, to Miguel telling us goodnight. The only regret that June and I have is that we had so many things going on in our lives this year that we never had the time we wanted to have your family and employees that worked on the house over for a barbecue, to thank each one of you for a job well done.
Thank you again.
As another builder here in the Yakima Valley, when I returned from vacation the day before Thanksgiving, I had a very untimely water leak from a faulty plumbing valve. Hoping that something could be done, Brice and crew were out to my home within 45 minutes of my call. Tyler Baxter was fantastic, and was very helpful in getting my mess cleaned up. All in all the Baxter’s operate with the highest level of integrity and honesty and I would recommend them to anyone!
Just wanted to tell you how pleased we are with the work you did for us. It has made such a difference to our house. Feel free to drop by sometime to view the final results. Darrell and I would be happy to recommend your company anytime. God bless you all.
I absolutely LOVE the kitchen! It is so beautiful. My mom and I just stare at it all the time. I am so grateful for all you help throughout the project and for all the beautiful work the Baxter guys have done.
Gene Hayward was very professional and offered good solutions. He and his team recognized the scope of the problem and also the best way to handle the situation. At our age it is difficult to allow strangers in our home, but I can honestly say that the entire crew was respectful of our home and treated us very professionally. Because my husband, Chuck is disabled, it is harder for him to let others do what he used to be able to do. But the young men working in our home were especially mindful of Chuck and took extra minutes to answer all his questions.
We felt that their professionalism and work ethic was beyond complaint and we appreciate their hard work. The team that came to dry out our home were wonderful and the painters and builders we excellent. I would recommend Baxter Construction to anyone in need of help.
We recently had flood damage in our home. Your company did a great job at restoring our home back to normal. I was very impressed by the way Wayne Wright managed the large task of making sure the work was done properly and timely. He kept me informed about the progress of the repair…He kept me in the loop as to what was being done, who would be doing the repair and when they would be there to do the job. Having your home damaged is a stressful time. He helped us through that rough time by knowing we could count on him to make it right again. I have highly recommended Baxter Construction to all of my friends. When I tell the story of how we have such beautiful floors I tell that Wayne and Baxter Construction made that happen!
What a delightful surprise to know that we hired such a great company for our very small construction project. We were treated from the very first meeting as if we had a million dollar project for you. You treated us with such kindess and respect. This carried through to your employees that arrived at our home. They were professional from the gentleman that was the estimator, the project manager on down to the craftsmen who hung and finished our doors, to the craftsmen that finished the under roof project, and the painter, who were all at our home. Always respectful of our privacy and time frames. We appreciated the fact that we did not hear any foul language coming from outside, which is so common with construction companies.
The job is completed and we are very happy with the finished project. It is not easy to work on an old farm house and try to make a silk purse out of a sows ear, but you did your best and succeeded.
Thank you so much – we will definitely call you in the future for any construction work we need, and will tell our friends and acquaintances, “You are the very best!”.
Kudos to all members of your crew that repaired the damage to my residence due to a break-in in May. Everyone obviously took pride in their work and did an excellent job all around. And they were all extremely pleasant to work with. I will not hesitate to recommend Baxter Construction in the future.