I wanted to take this opportunity to let you know what a pleasure it has been working with Baxter Construction to repair the water damage our house recently suffered.
Each crew who handled their phase of the project was extremely knowledgeable and professional in completing their work. Throughout the various stages, every Baxter employee or sub-contractor kept us informed of exactly what they were doing and what needed to be done as well as providing us with accurate timelines for the scheduled work. All of our questions were answered in extreme detail and in terms that we could understand.
Another area that Baxter Construction really stood head and shoulders above the rest would be in the consideration of their customers. Each employee was so careful and considerate of our home and they went way beyond the call of duty to minimize any inconvenience for us. On more than one occasion, I had the feeling that the crews treated our home as if it were their own.
I did want to single out a few who really were exceptional. Tyler and Alex were great young men to work with. The work they did to dry out the damaged areas was incredible. They helped turn a very unfortunate incident into one that didn’t seem so bad. Harley was amazing! He discovered additional damage and repaired each to as good as new. It was also a pleasure working with Carlos and Angel of Melvin’s to do the tile and backsplash. The kitchen is absolutely gorgeous and Carlene loves it. My apologies if I am incorrect on his name but I think it was Brandon (?) who did the detail work on the baseboards and carpet. He went so far out of his way to do his work “just right”! He took it on his own initiative to stop at Home Depot before he arrived to have just the right piece of baseboard to make the job PERFECT. That level of craftsmanship and customer care is hard to find. And it is extremely appreciated. Last, but definitely not least is Tracy. His attention to detail and his ability to get things done was amazing. He is a very busy man with is clearly evident by the amount of calls he would receive from work crews and vendors. But, even with multiple distractions, he would stay focused on our house and he would never leave until the job was done. He was my main contact point and I’m sure I was a pest on more than one occasion. I sure hope I didn’t inadvertently leave anyone one out. My apologies if I did.
This project was a “win- win.” Not only did we get a beautiful kitchen, breakfast nook, hallway and bathroom….. but I also got a few new and great golfing buddies!!